Items purchased on sale are considered final and are not eligible for return or exchange.
Please carefully review our returns policy below before submitting a Return Request. Please note that returns sent back without approval through the returns portal cannot be accepted and will be returned to sender.
1.1 In the event that you have ordered the wrong size, GINIA will exchange goods for a different size subject to availability and payment of the delivery costs of the exchanged goods. Please submit an exchange request via the form before returning any goods to ensure GINIA has your size in stock.
1.2 If you are unsure and need assistance, please send any size or fit questions to Customer Service via the contact form. We are always happy to help with fitting and size enquiries. Our exchange policy does not cover returns for try ons, however if you want to exchange for an equal or higher value item, we will gladly assist.
1.3 If you wish to exchange an item you have 30 days from purchase of the goods to do so. To process an exchange, please submit an exchange request form. Once contact is made and an authorisation has been approved, the item must be sent back within 7 days of the authorisation. Return or exchange mailing costs are to be covered by the customer.
GINIA may provide a full refund for any garments bought from the GINIA website at http://www.giniartw.com subject to certain conditions.
2.1 If you do not believe the goods match the description on the Website or if you have identified a fault or defect with the goods, you may return them within 14 days of purchase for a full refund. Please be as specific as possible to ensure we are able to fully understand the fault.
2.2 Please provide proof of purchase of the goods from the Website; and
2.3 Send the goods to GINIA in their original condition (without being worn, altered or washed), with the swing tags still attached.
2.4 If goods are returned outside the policy (i.e. outside of 14 days of purchase) they may not be refunded and GINIA will notify you if this is the case. You will be asked if you want the goods to be sent back to you, but you will be responsible for any delivery costs.
2.5 If you bought your goods from a stockist, retailer or from somewhere other than the GINIA website, you will need to seek a refund from that stockist, retailer or supplier directly.
2.6 Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
2.8 Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty. Sale items are marked with SALE or FINAL SALE. Please refer to our size guide to ensure correct sizing is selected.
Any disputes over goods supplied from the Website are governed solely by these terms and the laws of New South Wales, excluding its choice of law rules. By purchasing these goods, you irrevocably submit to the exclusive jurisdiction of the courts situated, and with jurisdiction, in New South Wales.