Items purchased on sale are considered final and are not eligible for return or exchange.
Please carefully review our returns policy below before submitting a Return Request. Please note that returns sent back without approval through the returns portal cannot be accepted and will be returned to sender.
For all AU orders, you can process your return using the link below. For international orders, please email us at admin@fashionata.com.auand our customer service team will be happy to assist you.
1.1 In the event that you have ordered the wrong size, GINIA will exchange goods for a different size subject to availability and payment of the delivery costs of the exchanged goods. Please submit an exchange request via the form before returning any goods to ensure GINIA has your size in stock.
1.2 If you are unsure and need assistance, please send any size or fit questions to Customer Service via the contact form. We are always happy to help with fitting and size enquiries. Our exchange policy does not cover returns for try-ons, however if you want to exchange for an item of equal or higher value, we will gladly assist.
1.3 If you wish to exchange an item, you have 14 days from the purchase date to do so. To process an exchange, please submit an exchange request form for AU orders or email us for international orders. Once contact is made and authorisation is approved, the item must be returned within 7 days of authorisation. Return or exchange mailing costs are to be covered by the customer.
GINIA does not offer refunds for change of mind purchases. However, we are happy to offer store credit for eligible items returned within our policy period.
2.1 You may return goods for store credit within 14 days of purchase, provided the items are in original condition, unworn, unwashed, unaltered and with all swing tags still attached.
2.2 Proof of purchase from the GINIA website is required for all returns.
2.3 Goods returned outside the 14-day window may not be accepted and will be returned to you at your own cost. We will contact you if this is the case.
2.4 If you purchased your item from a stockist or retailer other than the GINIA website, please contact them directly for returns or store credit, as they operate under separate policies.
2.5 Please note: store credit is valid for 24 months from the date of issue and can be used on any item available at giniaofficial.com.
3.1 If you believe the goods are faulty, defective, or do not match the description on the Website, you may return them within 14 days of purchase for a full refund, replacement or repair, in line with your rights under the Australian Consumer Law.
3.2 Please contact Customer Service with details and images of the fault so we can assess the item.
3.3 Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality.
Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty. Sale items are marked with SALE or FINAL SALE. Please refer to our size guide to ensure correct sizing is selected.
Any disputes over goods supplied from the Website are governed solely by these terms and the laws of New South Wales, excluding its choice of law rules. By purchasing these goods, you irrevocably submit to the exclusive jurisdiction of the courts situated, and with jurisdiction in New South Wales.